Complaints
NAMI Knowledge Article: How do I file a complaint against a medical facility/provider? You deserve mental health treatment that honors your rights as a patient. There are several avenues for filing a complaint with a mental health provider or treatment facility.
InsureKidsNow offers information and a coverage finder for low-cost health, mental health, and dental insurance for children and teens. This website is operated by Centers for Medicare & Medicaid Services (CMS), providing information about Medicaid and Children's Health Insurance program (CHIP). Their information line can be reached at (877) 543-7669 and their website is available in Spanish.
Medicare Rights Center provides a national HelpLine and resources page for individuals with Medicare, their family members and friends, including information about Medicare benefits, finding the right coverage and how any existing coverage works. You can reach the Medicare Rights Center at (800) 333-4114 and they accept Spanish calls.
The Association of State and Provincial Psychology Boards website provides a complete list of psychology licensing boards that you can contact to file a complaint against a psychologist. These state regulatory agencies are separate entities from APA and control the ability of a psychologist to practice.
The Federation of State Medical Board website offers links to state medical board websites. To file a complaint about an individual psychiatrist, contact your state's medical board for more information.
The Joint Commission enterprise works with thousands of health care organizations to improve quality and patient safety. Individuals can submit patient safety concerns or complaints about a health care organization.
The National Consumer Voice for Quality Long-Term Care represents individuals in issues related to long-term care and serves as a primary source of information and tools for individuals, families, caregivers, advocates and ombudsmen to help ensure quality care for the individual. The organization maintains a Long-Term Care Ombudsman Program (LTCOP) webpage with information about how to find a facility and what to do to get quality care; ombudsmen are also trained to resolve problems.