Crisis Services

Care Responders

The Fountain House Care Responders program is a peer-led initiative aimed at addressing mental health crises through community support rather than relying solely on emergency services. Care Responders, individuals with lived experience of mental illness, provide empathetic, non-judgmental help, focusing on de-escalation and mental health recovery. The program emphasizes the importance of community-based care and reducing stigma, offering an alternative to traditional crisis interventions.

Crisis Chat

Didi Hirsch’s Crisis Chat program is part of Lifeline Chat, a 24/7 service of the National Suicide Prevention Lifeline, connecting individuals with counselors for emotional support and other services via web chat.

Crisis Text Line

If you are in crisis, for immediate text support 24/7, reach out to the Crisis Text Line by texting COALITION to 741741 to connect with a Crisis Counselor for free 24/7 from the US or Canada. In the UK text HOME to 85258 and if in Ireland text HOME to 086 1800 280

Disaster Distress Helpline

Didi Hirsch’s Crisis Center is one of three in the nation that answers calls on SAMHSA’s Disaster Distress Helpline, which provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters. Call 1-800-985-5990 is you need support.

International Resources for Suicide Prevention

Links to international suicide prevention resources including important crisis services numbers.

MHA Crisis Resources

Links to multiple crisis resources for immediate response (988, Disaster Distress Helpline, Crisis Text Line, The Trevor Project, Trans Lifeline, Dial 2-1-1, National Domestic Violence Hotline, StrongHearts Native Helpline, The National Sexual Assault Telephone Hotline, Caregiver Help Desk, The Partnership for Drug-Free Kids Helpline, and the Physician Support Line).

MHA List of Warmlines

Warmlines were created to give people support when they just need to talk to someone. Speaking to someone on these calls are typically free, confidential, and run by people who understand what it’s like to struggle with mental health problems.

Message Crisis Text Line on Facebook Messenger

Crisis Text Line provides free, 24/7, confidential crisis support via text or on Facebook Messenger. Just message COALITION to our Facebook page.

NAMI Crisis Guide

Navigating a Mental Health Crisis: A NAMI Resource Guide for Those Experiencing a Mental Health Emergency” (Crisis Guide) provides important, potentially life-saving information for people experiencing mental health crises and their loved ones. This guide outlines what can contribute to a crisis, warning signs that a crisis is emerging, strategies to help de-escalate a crisis, available resources and so much more.

NAMI HelpLines

The NAMI HelpLine is a free, nationwide peer-support service providing information, resource referrals and support to people living with a mental health condition, their family members and caregivers, mental health providers and the public.

The NAMI HelpLine is not a crisis line. If you or someone you know is experiencing a crisis, please refer to the other resources, such as the 988 Lifeline.

Contact:

Call 800-950-NAMI (6264)

Text “HelpLine” to 62640

Chat online at NAMI.org

For the NAMI Teen and Young Adult HelpLine, text “Friend” to 62640

National Maternal Mental Health Hotline

The National Maternal Mental Health Hotline provides 24/7, free, confidential support for moms and their families before, during, and after pregnancy. English- and Spanish-speaking counselors are available. Contact the hotline to speak to professional counselors for real-time support, information, and resources.

The National Maternal Mental Health Hotline is not a crisis line. If you or someone you know is experiencing a crisis, please refer to the other resources listed, such as the 988 Lifeline.

Call or text 1-833-TLC-MAMA (1-833-852-6262)

National Suicide Prevention Hotline

The National Suicide Prevention Lifeline provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, across the United States. The Lifeline is comprised of a national network of over 170 local crisis centers, combining custom local care and resources with national standards and best practices. Call 1-800-273-TALK (8255) to be connected to a trained, caring counselor. It’s free and confidential.

RAINN

RAINN (Rape, Abuse & Incest National Network) is the nation’s largest anti-sexual violence organization. RAINN created and operates the National Sexual Assault Hotline (800.656.HOPE, online.rainn.org y rainn.org/es) in partnership with more than 1,000 local sexual assault service providers across the country and operates the DoD Safe Helpline for the Department of Defense. RAINN also carries out programs to prevent sexual violence, help survivors, and ensure that perpetrators are brought to justice.

SOUND Behavioral Health's Mobile Rapid Response Crisis Team

The SOUND Mobile Rapid Response Crisis Teams are specially equipped two-person units, traveling in vans, staffed by behavioral health professionals and certified peer counselors. They are designed to de-escalate mental health and substance use crises, provide immediate support, and connect individuals to long-term care. Information on who these services are for, where they are located and where to call in a Crisis are available here. This service is available to the public. The program aims to provide the right response at the right time for individuals experiencing a mental health or substance use crisis.

STEVE Crisis Text Line

If you are a young person of color who is feeling stressed, depressed, or anxious, please know you can text STEVE to 741741 to connect with a trained crisis counselor 24/7.

Safe Horizon

Safe Horizon’s mission is to provide support, prevent violence and promote justice for victims of crime and abuse, their families and communities. They provide compassionate and expert support for people who have experienced:

Domestic and intimate partner violence
Child physical and sexual abuse
Rape and sexual assault
Human trafficking
Stalking
Youth homelessness
Violent crimes committed against a family member and within communities

Safe Horizon partners with governmental and other community agencies and also advocates for policies on a local, state, and national level on behalf of those affected by violence and abuse.

Suicide Crisis Line

Didi Hirsch’s Suicide Crisis Line is a leading member of the National Suicide Prevention Lifeline, which is a 24/7 free and confidential support resource for people in distress, prevention and crisis for you or your loved ones as well as best practices for professionals. Call 1-800-273-8255 if you need support.

Teen Line Peer Hotline

The Teen Line hotline is staffed by highly trained teen counselors and supervised by mental health professionals to provide a safe, non judgmental space for youth to talk about their problems with a peer without shame or embarrassment. Youth can call the Teen Line Hotline at 800-852-8336 or text TEEN to 839863 any night of the week between 6-10PM PST.

Trans Lifeline

The Trans Lifeline’s Hotline is a peer support service run by trans people, for trans and questioning callers. Their operators are located all over the U.S. and Canada, and are all trans-identified. If you are in crisis or just need someone to talk to, even if it’s just about whether or not you’re trans, please call them at US: 877-330-6366 / Canada: 877-330-6366 for free. They will do our best to support you and provide you resources.

Trevor Lifeline

If you are a young person in crisis, feeling suicidal, or in need of a safe and judgment-free place to talk, call the TrevorLifeline now at 1-866-488-7386. 24/7 for free.

Trevor Text

TrevorText is a confidential and secure resource that provides live help for LGBTQ youth with a trained specialist, over text messages. Text START to 678-678.

War in Ukraine: How Business Leaders Can Support Employees Affected by the Crisis

The war in Ukraine has many people on edge. Some of your employees are likely feeling saddened, shocked, and powerless to help. Images of war may be triggering personal trauma. These circumstances create the potential for high rates of stress, impacting how your employees show up at work. People with family and friends in Ukraine and Russia may feel an even greater degree of grief and despair. Other workforce groups – including veterans, immigrants and refugees – may experience post-traumatic distress. Some workers may be angry that this war is being treated differently than earlier global conflicts that affected them personally. The source and severity of reactions will differ, but as an employer, this provides the opportunity to show care and concern for workers.

What REALLY Happens When You Contact Crisis Lines?

Melina Acosta writes on the Active Minds blog about the experience of reaching out to crisis supports, helping to dispel questions, concerns, and barriers to seeking these important tools.

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